Opening Remarks
Prof Jin-Guang Teng, President, The Hong Kong Polytechnic University
Ms Elizabeth Randall Winkle, Chief Strategy Officer, STR
Prof Kaye Chon, Conference Chairman of IMPACT 2020 and Dean and Chair Professor, Walter & Wendy Kwok Family Foundation Professor in International Hospitality Management, School of Hotel and Tourism Management, The Hong Kong Polytechnic University
Opening General Session
Dr Jennifer Cronin, President, Wharf Hotels Management Limited
"Crisis Management: Lessons We Have Learned"
Mr Steve Hood, Senior Vice President, Research and Founding Director, SHARE Center STR
"Hotel Industry Outlook for Asia Pacific"
Prof Andreas Papatheodorou, Professor in Industrial and Spatial Economics with Empthasis On Tourism University of the Aegean
"The Future of Aviation Industry"
Dr Mario Hardy, CEO, Pacific Asia Travel association
"Tourism Recovery Strategies: PATA's Perspectives"
Prof Haiyan Song, Associate Dean and Chair Professor 
"Tourism Arrival Forecasting for Asia Pacific"
Prof Dimitrios Buhalis, Director of eTourism Research Lab, International Centre for Tourism and Hospitality Research, Bournemouth University 
"The Future of Hospitality and Tourism Technology after Covid-19"
Panel Discussion
Mr Richard Hatter, General Manager, Hotel ICON
"Managing in Turbulent Times"
Dr James Mabey, Chief International Business Officer Managing Director Asia and Middle East at Standard International, LLC
"Hotel Development after Covid-19"
Mr Martin Donovan, Publisher, Mix Meetings
"The Future of MICE Business"
Mr Danny McCafferty, Independent Hospitality Consultant
"Operational Risks in Crisis and How to Overcome"
Dr Zinan Liu, Chairman of Caribbean Cruises, Asia, Royal Caribbean International
"The Future of Cruise Line Industry"
Special Presentation
Mr Dane Cheng, Executive Director, Hong Kong Tourism Board
"Tourism Promotion Plans after Covid-19"
Impact Presentations I
Dr Faye Hao, Postdoctoral Fellow
"COVID-19 and Mainland China's Hospitality Industry: Disaster Management and Post-Epidemic Business Model"
Dr Jinah Park, Research Assistant Professor
"Assessing the Social Costs of Tourism during a Public Health Pandemic"
Dr Catherine Cheung, Associate Dean and Associate Professor
"The Psychological Needs of Travellers Affected by COVID-19 Outbreak from the Perspective of the Existence, Relatedness and Growth (ERG) Theory"
Prof Basak Denizci Guillet, Professor
"Crisis Revenue Management"
Impact Presentations II
Dr Daniel Leung, Assistant Professor
"Crisis Communication Strategies by Leading Tourism Firms
Dr Maxime Wang, Assistant professor"The Strategy of Leader Communication in the Time of Coronavirus Crisis: The Impact s on employees' Emotions, Job Attitudes, and Behavioral Intentions"
Prof Rob Law, Professor
"Research on Human-Robot Interactions in Tourism and Hospitality Experience"
Prof Cathy Hsu, Chair Professor
"Insights into Sentiment of Hong Kong Residents towards Mainland Chinese Tourists"
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